Wholesale Policies

P R I C I N G   &   M I N I M U M S

  • NO MINIMUMS 

S H I P P I N G   P O L I C I E S

  • Orders are fulfilled in the order they are received. 
  • Orders are normally shipped same day or next day, but please allow up to 5 business days (sometimes longer) for us to process, create, package, and ship  Allow longer shipping times during high volume seasonal times. 
  • Orders received after 5PM EST are considered next business day purchases.
  • All orders are shipped USPS, unless otherwise arranged by you; shipping is a flat rate.
  • We currently ship within the U.S.

H O U R S   O F   O P E R A T I O N

  •  We accept orders 24 hours a day, 7 days a week.
  • We will usually respond to you within 24 business hours to resolve any issues or to answer any questions you have! During the weekends, answer times may be delayed. 
  • Our hours of operation are Monday through Friday, 9:00 am - 5:00 pm. 
  • To contact us, please send us an email support@chansuttpearls.com

H O W  T O  P L A C E   A N   O R D E R

  1. Prior to approval as a wholesale customer you must first register on our website for a wholesale account.
  2. So that we might register your account as a wholesale customer you must then submit a Wholesale Application
  3. Upon approval as a wholesale customer you will be able to preview wholesale pricing, shop for products, view inventory availability, and place orders directly from our website. 

O N L I N E   S A L E S 

  • Wholesale accounts are available to brick-and-mortar retail shops, or online retailers with their own storefronts (websites).  

W H O L E S A L E   P R I C I N G

  • Wholesale pricing is displayed when logged in and approved as a wholesaler. All prices are listed in US dollars. 
  • (If you do not immediately see wholesale pricing after approval, please log out and log back in.)

R E T U R N S

  • No returns

C O U P O N /  D I S C O U N T   C O D E S 

  • Unless otherwise indicated, coupon/discount codes will not be honored for wholesale purchases due to our already low margins.

D A M A G E  S   &   D E F E C T S

  • Please inspect all shipments immediately upon arrival.